Our Policies

We design and hand make each piece from our studio in New York City. Our jewelry line has been described as minimalist and feminine. We love creating jewelry that doesn't weigh you down. They are simple pieces that are easy to wear everyday and perfect for layering several pieces and lengths together. We love what we do and want you to have the best experience possible shopping with us. Thank you for checking us out!

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▹ CURRENT PRODUCTION TIME

2-5 business days (Monday- Friday) to be handmade and leave our studio. This does not include shipping/transit time.

We prioritize any priority or express orders. Please email us at hello@lolabean.com if you need your order by a certain date.

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▹ SHIPPING TIMES

・USPS Standard Shipping: 2-5 days
・USPS Priority: 1-3 days
・USPS Priority Express (only guaranteed service): 1-2 days
・International Priority: 6-10 days
・International Priority Express (guaranteed): 3-5 days

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▹ CUSTOMS

Please be aware of your country’s custom charges and practices. Information and prices vary from country to country, and we have no way of knowing what they are outside of the U.S. This is especially true of the UK and all of Europe. Once your order leaves the United States, we no longer have control so please know your country’s policies and duty fees before ordering. Customs processing times are unpredictable. Your order can sit in your country's customs up to 2 weeks and occasionally longer.

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▹ RETURNS

We want a long lasting relationship with you! If there is any problem whatsoever, please email us at hello@lolabean.com and we’ll work together to resolve it. 


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▹ EXCHANGES

You can definitely exchange for any item in our shop. We are very flexible.
Contact me within: 30 days of delivery.

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▹ REPAIRS

If your item breaks within 3 months, email us at hello@lolabean.com and we’ll completely take care of it for you. Within 6 months, free repair and you’ll only have to cover shipping costs.

▹ SOCIAL MEDIA

We love seeing our jewelry out there in the wild! Tag us @lolabeanjewelry wearing one of our creations and we'll share in our Instagram story.

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▹ F A Q

▸ When will my order ship?

Please view our production times on our shop policy page. If you need your order by a certain date, please send us an email at hello@lolabean.com and we will do our best to fulfill your request. 

▸ Why hasn’t my order shipped yet?

All of our jewelry is handmade, so your piece is made from scratch once we receive your order. We want each and every item to be special, from the length of the chain, to the stone we pick specifically for you. We do not keep an inventory because everything is made-to-order. We make our pieces in the order we receive them unless you send us an email to specify otherwise. 

▸ Do you gift wrap?

We take pride in creating beautifully packaged orders. They are packaged the same way whether specified as a gift or not and arrive nice enough to gift someone. Also, each piece of jewelry comes in its own little jewelry box. You can view a photo of our packaging on our product pages. 

▸ How do I know what necklace length to order?

The best way to insure your necklace is the right length is to measure yourself with a string. Please refer to the sizing guide photo in our listings.

▸ What is 14k Gold-Filled?

Gold-filled is the next best option to 14k solid gold. It is a less expensive option and it is hypoallergenic. Gold-filled is actual 14k gold heat-bonded with an inner core of brass as opposed to gold plated which is a thin layer of gold liquid solution electroplated over a base metal. Brass is used because it is hypoallergenic. All our clasps and ear wires will be marked 14/20 GF.

Gold-filled is different and a higher quality alternative to gold plating. Gold plating is a layer of gold electroplated onto a base metal. We do offer a few components in gold plating but in a higher quality micron option.

▸ How do I care for 14k Gold-filled?

We don't recommend wearing gold-filled in the shower but some people do and have no problem with it. It's more about acidity like heavy perfumes, perspiration from exercising, etc. It won't turn green but it can darken a little with what I described above or even just pick up dirt where it needs to be cleaned. In that case use mild soap and water with a soft cloth or tissue to dry completely.

When you’re not wearing your jewelry, keep it in the small plastic baggie we provided with the clasp hanging out. This will prevent both tarnishing and tangling.

▸ What if I receive my order and I don’t love it?

Your happiness is our priority and we want a long lasting relationship with you! If there is any problem whatsoever, please contact us at hello@lolabean.com and we’ll work together to resolve it. 

You can always return or exchange your order. Please refer to our return/exchange policy for specifics.

▸ Your jewelry looks so dainty. Will it break easily?

Our jewelry is very dainty but sturdy. The chains hold up well. If for whatever reason your piece is in need of repair, contact us and we can repair for you.

▸ How long will it take to receive my order?

Please refer to our production and shipping times on our shop policy page.

▸ Can I customize an order?

Beyond the options listed in our dropdown menus, we offer the option to customize a combination of gemstones on existing styles.

▸ Is there nickel in your jewelry?

No. There is no nickel in any of our jewelry.

▸ What type of shipping should I choose? What if I need my order by a certain date?

Please refer to the <Shipping> section on our policy page to view specific shipping times.

If you need your order by a certain date, please email us at hello@lolabean.com and request a faster production time. Always keep in mind that Priority Express is the only guaranteed delivery service.  

▸ What is the best way to contact you with any questions?

Please email us at hello@lolabean.com

▸ What are the birthstones for each month?

January: garnet
February: amethyst
March: aquamarine
April: crystal
May: emerald
June: moonstone or pearl
July: ruby
August: peridot
September: sapphire
October: white and pink opal or pink tourmaline
November: citrine or yellow topaz
December: blue topaz or turquoise

▸ Are your gemstones and pearls real?

Yes, they are genuine stones and pearls. Because they are real, some may have natural inclusions. They are all one-of-a-kind and we do our best to pick the most beautiful ones for your order and discard any that aren’t up to our standards. For any additional questions or concerns about our gemstones and pearls, please feel free to contact us and we will do our best to get back to you within 24 hours.