If you've purchased a piece of jewelry from us and it has broken, we can definitely fix it for you or if you'd like to pay the difference of an exchange, you can do that here too. Please contact us by email at firstname.lastname@example.org and tell us the problem. A quick photo with your phone is super helpful if possible. We will give you a repair price based on your situation. After you receive the repair or exchange cost, please use this link to pay and ship to us at:
Lolabean 1619 3rd Avenue 2D New York, NY 10128
Please note: The repair service is tax free but you will be required to pay for return shipping at checkout. Please enter the shipping address you would like us to return your repair to at checkout. Lolabean is not responsible for return, exchange or repair shipping costs. It is the customer's responsibility to pay for shipping to and from us.
Please note We only repair Lolabean jewelry. If your purchase has broken within one month of purchase, your repair will be free of charge.