Policy

Shipping Because we hand make our jewelry, your order will take up to 5 business days (Monday - Friday) to be made. After it is made and ready to ship, you will receive an email with a delivery confirmation number so you can track your package. If your order is a gift and a more expedient turn around time is needed, please email us at hello@lolabean.com and we'll try our very best to meet your request.

Refund Policy We must let you know that we do not offer refunds, however if for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 15 days of shipment to the shipping address provided in your order. Jewelry must be returned in unworn condition and untangled with a copy of your receipt. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We are not responsible for postal service loss so we recommend insurance on all return packages.

All store credits and exchanges must be approved by us. Before shipping back your return, please send us an email at hello@lolabean.com and let us know which item you are returning for exchange or store credit. 

Repairs If you have a piece of our jewelry in need of repair, we can definitely fix that for you. Please contact us by email at hello@lolabean.com and tell us the problem. A quick photo with your phone is super helpful if possible. We will give you a repair price based on your situation. After you receive the repair price from us, please use this link where you can choose a repair price from the drop down menu and pay. This link will also be emailed to you.

Quality and Care We design and hand make all our jewelry in New York City. We use the highest quality 14k gold-filled which is 14/20. Our sterling silver jewelry is 925. If an item is plated, it is 18k gold over brass or over sterling silver. All silver plating is rhodium over brass. We use a plater in New York City to ensure no harmful metals like nickel are used in the process. We do offer a 14k gold option for some jewelry. If you would like a piece made in 18k gold, just email us at hello@lolabean.com and we can price that for you.

What is gold-filled and gold plating? 

  • Pure gold is 24k (or 24 karat) and is extremely soft. Therefore, most pieces of solid gold are sold in 18k, 14k or 10k. This allows the jewelry to be durable enough to last generations of wear. We offer most of our jewelry in 14k.
  • Gold-filled is the next best thing to solid gold in terms of price and allergy sensitivity. Gold-filled jewelry is created by laminating a sheet of gold over a brass base metal. The total amount of gold must be 5% of the total weight of the piece. Our gold-filled metal is 5% 14k of the total weight. Gold-filled items are 50 to 100,000 times thicker than regular gold plating and gold-filled jewelry can last for many years and is a good quality metal. If left in a damp environment, perspiring while wearing or showering while wearing, the gold may eventually wear away leaving the brass base metal exposed.
  • Gold plating is lower quality than gold-filled. Gold plating has a thin layer of 18k gold on top of a base metal which in our case is sterling silver or brass. There are many different processes of gold plating, but we use electroplating. The electroplating is 7 millionths of an inch of gold on the surface. However some of our pieces are a very high quality plating of 1-2 microns. This higher level plating can last a decade or more if not worn in the shower.
  • Sterling Silver is 92.5% pure silver. Sterling silver will tarnish and must be cleaned routinely with liquid sterling silver cleaner to maintain the luster of pure silver.

Care To clean 14k and 18k jewelry mix mild soap, water and a drop of ammonia then wipe with a clean cloth or use commercial grade liquid cleaner. For our gold-filled and gold-plated jewelry, only use a soft cloth or jewelry polishing cloth. For sterling silver use commercial liquid sterling silver polish or just use a mixture of mild soap, water and a drop of ammonia then wipe with a clean soft cloth. Never use vinegar.

Tangling Unfortunately jewelry tends to tangle. We've gotten pretty good at untangling but we do charge a $15 fee per necklace. You can purchase the untangling service here and ship back to us. To prevent tangling, we ship all our jewelry with clasps hanging out of a plastic baggie. We travel often with our jewelry collection and have found that storing in the plastic baggies with the necklace clasps outside works like a charm. While at home, either store hanging in an enclosed jewelry box away from dust and air or store in the packaging we send you with the clasp hanging out of the baggie. Multiple chained pieces have a tendency to tangle more so this process is even more crucial in storing a multi-chained piece.